Prehype helps companies execute on “20% projects”

Prehype aims to come into a company and identify its “intrapreneurs.” Then, they will host the employee or employees a la Google’s 20% time, building a new company outside of the original company. Another way it works is if an employee has an idea and seeks out Prehype. Prehype will then help them convince their company it’s a good idea. If successful, they will spend the first four weeks planning and fleshing out the idea. In either case, the goal is to build something magnificent and sell it back to the bigger company.

“When we set out, we have this concept of an intrapreneur. It’s pretty easy to spot them. It’s the person who’s been there for a couple of years. The person in the meeting who raises their voice and has ideas that people listen to. They feel comfortable about asking the slightly silly questions and making sure everyone is on board,” says Prehype’s Philip Petersen.

Prehype spends a total of 12-14 weeks building the company, leveraging an external network of developers and designers. The idea can be big or small. Prehype only cares about it being successful. After the project has been greenlighted, they start building and Prehype ensures that the project is managed well for the engineers. Like any startup, pivoting is expected, but Prehype tries to keep it to a 3 month-long schedule, which forces the entrepreneur to limit his or her idea.

“It’s a lot about the process rather than the actual product. A lot of people think we’re an agency when we get into the corporation. So, we use the American Idol metaphor, in that it’s partly the process that helps create the winner. It’s a notion of going through a process where we have an idea of what the product will be but also leaves room for growth, as with any startup out there, we expect a healthy amount of pivoting based on feedback from real users before the end product is born,” says Petersen.

While it’s completely project dependent, if the company buys or spins out the new company, Prehype generally gives 20% of the money back to the entrepreneur(s) and the rest is split amongst Prehype’s partners and the developer and designer pool accordingly. Prehype doesn’t charge for the production, other than a flat management fee that is normally around $25,000 per month.

Interesting model — companies outsource the development and execution of innovative Google-style “20% projects” to Prehype for a fixed fee, ownership is shared after launch. Having clear and friendly ownership terms seems crucial here — I will be curious if this version holds: “If the company buys or spins out the new company, Prehype generally gives 20% of the money back to the entrepreneur(s) and the rest is split amongst Prehype’s partners and the developer and designer pool accordingly.”

Service Design

From finance to healthcare to media, New York’s economy is primarily driven by services. Yet our understanding of what design offers is rooted in products and places rather than how those things operate or how people use them — design has traditionally concerned itself with goods, not services. Only in the past decade or so have designers been actively reconceptualizing what it means to interact with and help shape services. According to Professor Birgit Mager, who runs the Cologne-based Service Design Network, “Service design addresses the functionality and form of services from the perspective of clients. It aims to ensure that service interfaces are useful, usable, and desirable from the client’s point of view and effective, efficient, and distinctive from the supplier’s point of view.”

In particular, services require designers to empathize with users, to understand interactions as a series of “touchpoints” and to develop a holistic understanding of the ways in which our relationships to services govern everyday life. The multiple ways this emerging field of practice relates to the rest of the design field are still in formation. So I sat down with several leading designers and researchers from universities in the US and Europe to start a conversation about what service design is, where it came from and where it is going. This interview expands on an event, “Service Design Performances” (PDF), which was held at Parsons The New School for Design in late May. The event, organized by the DESIS Lab, is the first in a series of activities around the topic of service design that are taking place in New York in the coming months.